Tag Archives: Customer Journey

Contemplating the Consumer Journey

Posted by Alice Bodkin

Image Source LSN Global Working in retail design and delivering new store spaces for clients, our strategy team spends a significant amount of time understanding consumer behaviour and how this corresponds within a purchasing journey. However as we develop our … (read more)

Harvey Nichols Launch Menswear Space

Posted by Alice Bodkin

Image, Harvey Nichols Last year, luxury department store Harvey Nichols decided to hire Virgile+Partners to redefine their menswear store design. In an attempt to create an aesthetic that is the very essence of ‘refined luxury’, Harvey Nichols sought to offer … (read more)

E – COMMERCE: FRIEND OR FOE?

Posted by Michael

Travelling in the USA recently, I came across a retail trade survey from the Department of Commerce which showed that in the second quarter of the year there was a 4.2% rise in e-commerce sales, and an increase in total … (read more)

The Ultimate Luxury Brand Exhibits In London

Posted by Rebecca

Louis Vuitton is the ultimate luxury brand. That iconic LV logo is one of much prestige and significance in the fashion and luxury world. Vuitton’s latest extravagance was brought to London this year and lasted until Monday the 18th of … (read more)

Project Management – Teamwork That Drives Brands

Posted by Rebecca

Our corporate culture is based on CHARM and the tenets of Creativity, honesty, attitude, reinvention, and manners. It’s the guiding light in our recruitment and retention of the best available talent: after all, relationships are what Sheridan&Co is built on. … (read more)

Design Development – Vision That Becomes Reality

Posted by Rebecca

At Sheridan&Co we can take projects from the first stage of branding through to the manufacture and installation of the actual store. An important part of our design process includes design development. It is an integral part of process that … (read more)

Brand Identity – Performance Beyond Impression

Posted by Rebecca

“We never presume that we know your business better than you, but we know that our proven experience and expertise in retail and package design can heighten your success.” – Michael Sheridan, Chairman and Founder. Brands of today face fierce … (read more)

Milan Expo Fair 2015

Posted by Rebecca

This year Sheridan&Co were very lucky to be at the Milan expo fair. The Milan Expo is a world fair with 145 participating countries that have designed individual pavilions based on their cultures and traditions focusing on one singular theme … (read more)

September Retail Travel Guide – If Elegance Were A City, It Would Be Milan.

Posted by Rebecca

Dressed in luxurious cashmere, fur and silk, with beautifully made shoes that chime a “clip clop” sound on the streets. This is the sight and sound of a beautifully dressed woman strolling the streets of Milan. This description sums Milan … (read more)

Customers Crave Unusual Retail Experiences

Posted by Rebecca

Our competitive retail landscape means customers want more, they are now looking for something really unusual to catch their attention and more importantly keep it. Certain brands and small businesses have cleverly cottoned on to this and have successfully used … (read more)

19TH CENTURY ALCHEMY IGNITES OUR BRANDING FIRE

Posted by Michael

Finally, I can now tell all about the mysterious client that I was so excited about in last month’s newsletter but couldn’t mention: the client is ETHOS, the new yoga fitness hybrid studio that has been open in Cambridge and … (read more)

“Ring For Luxury “

Posted by Rebecca

On Monday evening we found ourselves strolling the streets of Shoreditch in search of luxury. Whilst on our way to an event hosted by We Are Collective and Luxury Millennial brand Kit & Ace, we found ourselves down a small … (read more)

August Retail Travel Guide – Cape Town, South Africa

Posted by Rebecca

Cape Town sparkles at the southern tip of the African continent. Its pristine white beaches lapped by a chilled yet beautiful Atlantic sea, rolling mountains, giant granite boulders and ever present proximity of nature; Cape Town truly is a special … (read more)

2015s’ Most Fabulous Luxury Pop Ups ….

Posted by Rebecca

Pop-ups are a profitable way of bringing innovative retail to life, adding £2.5 billion to the economy. The concept itself may not be new, but an increasing number of online-only retailers are dipping into the bricks and mortar world by … (read more)

Bloggers Take Centre Stage In The Retail Show

Posted by Rebecca

Retail proves to be highly multi dimensional in today’s world, now mobile commerce, peer-to-peer referrals, group buying and many other terms such as blogging, have disrupted the way customers buy a product from a seller. Retailers can easily get lost … (read more)

‘APPt’ retail convenience

Posted by Rebecca

Mobile devices have become an integral part of our daily lives, from the simple Internet search, to price comparisons, finding locations, reading reviews and now purchasing. Mobile commerce is all about convenience. And plays a big role during the buying … (read more)

Mapping Out The ‘Pop-Up’ Journey

Posted by Rebecca

We were recently asked to write a guest blog post for the Space For Ideas competition that we are involved in. Mapping out the Pop-Up journey through strategy is the topic we chose to write about and thus the below post … (read more)

10 TIPS TO DELIVERING UNFORGETTABLE CUSTOMER SERVICE

Posted by Celeste

The rise of the role of the Chief Customer Officer makes it clear that we are living in a relationship economy. We recently read a quote by the writer, Douglas Adams; it got us thinking about Customer Service. He said, … (read more)

Fathers Day brings retailers out to play

Posted by Rebecca

Father’s Day being a few days away, marketers, retailers and brands are looking out for any opportunity to capture peoples attention in light of keeping Fathers happy. Many of this has occurred through undulating special offers to ensure that he … (read more)

May Design Series- A trip down ‘Bio-design’ lane

Posted by Rebecca

Yesterday we made our way down to the May Design Series at Excel London. A fabulous day filled with inspiration, design excitement and interesting seminars lay ahead of us. We couldn’t have been more excited to delve into the creative zone … (read more)

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